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Using Innovation and Technology to Improve City Services

December 07, 2016 by Sherri R. Greenberg

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In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including: -The policies, platforms, and applications that cities use for different purposes, such as public engagement, streamlining the issuance of permits, and emergency response -How cities can successfully partner with third parties, such as nonprofits, foundations, universities, and private businesses to improve service delivery using technology -The types of business cases that can be presented to mayors and city councils to support various changes proposed by innovators in city government